Terms and conditions

Last Updated:  01/08/2025

Next Review Due:  12 months from the above date or upon relevant legal or operational changes.

These Terms & Conditions ("Terms") govern your use of the website and your purchase of physical goods from MileageBlocker.com (“we”, “us”, or “our”), registered at Unit A, 82 James Carter Road, Mildenhall, IP28 7DE, United Kingdom. By placing an order, you ("you" or “Customer”) accept these Terms in full, together with our Privacy Policy. These Terms apply to all buyers, including consumers and businesses. Certain consumer rights under UK legislation cannot be excluded.

• All product listings are invitations to treat. A legally binding contract between you and us is formed only when we send a Confirmation Email confirming acceptance of your order.
   
• We reserve the right to reject, cancel, or limit quantities of any order for any reason, including pricing errors or lack of stock.
   

• Prices are displayed in GBP
   
• Shipping charges, import duties, and local taxes (if any) are not included and will be added at checkout or borne by the Customer, as detailed in Section 5.
   
• Payment is required in full before dispatch. We reserve the right to revoke any promotional pricing.
   

• Title and risk pass to you once goods leave our premises.
   
• We ship under DAP (Delivered At Place) Incoterms: you are responsible for destination customs clearance, duties, taxes, and any related charges. Failure to pay these charges may lead to returned goods or retention by customs, with any associated costs deducted from refunds.
   
• Orders are typically fulfilled via reputable carriers such as DHL Express or UPS. We aim for timely delivery but do not guarantee delivery dates; the legal maximum is 30 days from dispatch per Consumer Contracts Regulations 2013.
   

• UK consumers may cancel within 14 calendar days from receipt of goods. To cancel, email sales@mileageblocker.com including your order details.
   
• Goods must be returned unused, in original condition and packaging. Return shipping costs are borne by you unless the product is faulty.
   
• Refunds (excluding shipping and applicable cancellation fees) will be processed within 14 calendar days of receipt of returned goods or proof of postage.
   

• A 3% restocking fee applies to cancellations within the cooling-off period, reflecting administrative and processing costs. This is deducted before refund.
   
• Return shipping remains your responsibility.
   

• Report such goods within 14 calendar days of receipt by emailing support@mileageblocker.com with supporting evidence (e.g., photographs, video footages, detailed descriptions).
   
• After confirmation of fault, we will offer one of the following at our discretion: repair, replacement, or full refund, including refund of return shipping.
   

• Cancellations within 14 days (Cooling-Off Period):
   
  • You must notify us in writing (via email) within 14 calendar days of receiving the goods.
     
  • Goods must be returned unused and in original condition and packaging.
     
  • You are responsible for return shipping costs.
     
  • A 3% cancellation/restocking fee applies to cover payment processing and administrative overheads.
     
  • Refunds (minus applicable fees) will be issued within 14 calendar days of receiving the returned goods or acceptable proof of dispatch.
     
• Faulty or Damaged Goods:
   
  • You must report any faults or damage within 30 calendar days of receiving your order.
     
  • Supporting evidence (e.g., photos, written description of the issue) must be submitted to support@mileageblocker.com.
     
  • Upon verification, we will offer a suitable resolution, which may include:
     
    • a repair;
       
    • a replacement unit;
       
    • or a full refund.
       
  • Where fault is confirmed, we will reimburse your reasonable return shipping costs.
     
• Customs Duties and Import Charges:
   
  • All import duties, taxes, and fees imposed by the destination country are the buyer’s responsibility.
     
  • If goods are returned to us due to non-payment of import duties, the cost of return shipping and any additional fees will be deducted from any applicable refund.
     
  • We are not liable for goods delayed, seized, or destroyed by customs due to non-compliance or refusal of charges.
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• The Customer must ensure that imported goods comply with destination country laws. Certain items (e.g., hazardous materials, regulated items) may be subject to special restrictions or prohibited. We may cancel such orders at our discretion.
   

• Subject to statutory rights (e.g., Consumer Rights Act 2015), our total liability for all claims arising from a single order is limited to the purchase price.
   
• We are not liable for indirect losses, including loss of profit, business, data, or reputation, nor for delays or non-delivery due to customs, carriers, or force majeure events.
   

Neither party is liable for delay or failure where such delay/failure results from circumstances beyond reasonable control, including but not limited to natural disasters, strikes, governmental restrictions, or carrier disruptions.

All content on the site, including trademarks, logos, images, and design elements, are owned by us or our licensors. You may not reproduce, distribute, modify, or create derivative works without express written consent.

We process personal data in accordance with our Privacy Policy. By using the site or placing an order, you consent to such processing.

• These Terms are governed by English law. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
   
• If applicable, we may engage in Alternative Dispute Resolution (ADR) processes upon request.
   

We may revise these Terms from time to time. Material changes will be communicated via email or notices on the website. Continued use after changes indicates acceptance of revised Terms.

For all matters related to orders, returns, or support:
Email: support@mileageblocker.com
Registered Address: Unit A, 82 James Carter Road, Mildenhall, IP28 7DE, United Kingdom.