CarcodeMileageBlocker.com

Legal

Terms & Conditions

Last updated: 26 August 2026 · Next review due: 26 August 2027

1. Introduction & Scope

These Terms & Conditions ("Terms") govern your use of this website and your purchase of physical goods from Carcode Ltd, trading as MileageBlocker.com ("we", "us", or "our"), registered at Unit A, 82 James Carter Road, Mildenhall, IP28 7DE, United Kingdom.

By placing an order you ("you" or "Customer") accept these Terms in full, together with our Privacy Policy, Cookie Policy, and Return & Refund Policy. These Terms apply to all buyers, including consumers and businesses. Certain consumer rights under UK legislation cannot be excluded or limited.

2. Formation of Contract

All product listings on this website are invitations to treat, not offers. A legally binding contract is formed only when we send a written order confirmation email accepting your order. We reserve the right to reject, cancel, or limit quantities of any order for any reason, including pricing errors or lack of stock. Where an order is cancelled after payment, a full refund will be issued promptly.

3. Pricing, Currency & Taxes

  • All prices are displayed in GBP (£) unless otherwise stated.
  • Shipping charges, import duties, and destination-country taxes are not included in the displayed price and will be shown at checkout or borne by the Customer (see Section 4).
  • Full payment is required before dispatch.
  • We reserve the right to correct pricing errors and to revoke promotional pricing.

4. Shipping, Risk & Customs

All orders are dispatched from the United Kingdom. Title and risk pass to you once goods leave our premises. We ship under DAP (Delivered At Place) Incoterms: you are responsible for destination customs clearance, import duties, taxes, and any related charges.

International orders are fulfilled via DHL Express or UPS. UK orders are fulfilled via Royal Mail First Class Signed For (free) or DHL Express. Delivery timeframes shown at checkout are indicative only. We do not guarantee delivery dates; the statutory maximum under the Consumer Contracts Regulations 2013 is 30 days from the date of dispatch.

If goods are returned to us due to non-payment of import duties or refusal of delivery, the cost of return shipping and any associated fees will be deducted from any applicable refund.

4A. Customer Delivery Obligations & Failed Delivery

By placing an order, you enter into a binding contract and accept the following delivery obligations:

  • Accurate delivery address: You are solely responsible for providing a complete, accurate, and accessible delivery address at the time of ordering. We are not liable for non-delivery or delay caused by an incorrect, incomplete, or inaccessible address supplied by you.
  • Obligation to accept delivery: You are obliged to accept delivery of the goods once dispatched. Refusal of delivery without a valid reason (such as visible transit damage) constitutes a breach of contract.
  • Customs and import duties: For international orders, you are responsible for paying all applicable import duties, taxes, and customs fees promptly. Failure to do so that results in the goods being held, returned, or destroyed by customs authorities does not entitle you to a refund of the original order value.
  • Failed delivery: If a delivery attempt fails because you were unavailable and you do not rearrange delivery or collect the goods within the carrier's holding period, the goods may be returned to us. In such cases, we will deduct the cost of outbound and return shipping, plus any storage or handling fees charged by the carrier, from any refund due.
  • Wrongful refusal: If you refuse delivery without valid grounds, we reserve the right to treat this as a cancellation initiated by you. Any refund will be subject to deduction of all shipping costs (outbound and return), a 3% payment processing fee, and any other reasonable costs incurred. We will provide written evidence of dispatch, tracking, and delivery attempts to support our position in any subsequent dispute.

These obligations apply regardless of the payment method used and are provided to you at the time of purchase. Your acceptance of these Terms at checkout constitutes your acknowledgement of and agreement to these delivery obligations.

5. Returns, Refunds & Cancellations

Full details of your rights and our procedures are set out in our Return & Refund Policy, which forms part of these Terms. Key points:

  • Consumer cooling-off period: UK consumers may cancel within 14 calendar days of receipt. Goods must be returned unused and in original packaging.
  • Cancellation fee: A 3% restocking fee applies to non-faulty cancellations, reflecting payment processing and administrative costs.
  • Faulty goods: Report within 14 calendar days of receipt. We will offer repair, replacement, or full refund at our discretion, including return shipping costs where fault is confirmed.
  • Refund timeline: Refunds are processed within 14 calendar days of receiving the returned goods or proof of postage.
  • Return Merchandise Authorisation (RMA): Return Merchandise Authorisation (RMA): All returns — whether under the cooling-off period, for fault, or for any other reason — require a valid RMA number issued by us before the goods are returned. Returns received without a valid RMA number may be refused or returned to sender at your cost. To obtain an RMA number, contact us at [email protected] with your order number and reason for return. We will respond within 2 business days.

5A. Chargeback & Payment Disputes

We take payment disputes seriously and maintain comprehensive records to defend against unwarranted chargebacks. Before initiating a chargeback or payment dispute with your card issuer or payment provider, you agree to contact us directly at [email protected] to allow us the opportunity to resolve the matter. Failure to do so may be taken into account when we respond to any dispute.

In the event of a chargeback or payment dispute, we reserve the right to submit the following evidence to your card issuer or payment provider:

  • Your acceptance of these Terms & Conditions at checkout, including the date, time, and IP address of acceptance.
  • Proof of dispatch, including carrier tracking number, dispatch date, and weight/dimensions of the shipment.
  • Carrier tracking records showing delivery attempts, delivery confirmation, or the reason for non-delivery.
  • Your order confirmation email and any subsequent correspondence.
  • Customs or carrier records where applicable (e.g. evidence of import duty non-payment or refused delivery).
  • Records of any RMA request or the absence thereof where a return is claimed.

Initiating a chargeback for goods that have been delivered, accepted, or refused without valid grounds, or where you have not followed our returns procedure, may constitute fraud. We reserve the right to pursue recovery of funds and associated costs through legal proceedings where appropriate.

Nothing in this section limits your statutory rights as a consumer under the Consumer Rights Act 2015 or other applicable UK legislation.

6. Product Use & Legal Disclaimer

Our products are designed and sold exclusively for lawful purposes, including but not limited to: dynamometer (dyno) testing, vehicle development, off-road use, and motorsport preparation where odometer accuracy is not required.

It is a criminal offence under the Road Traffic Act 1988 and the Consumer Protection from Unfair Trading Regulations 2008 to use any device to alter or misrepresent a vehicle's recorded mileage with intent to deceive a buyer or any other person. We do not condone, facilitate, or support such use. By purchasing, you confirm that you will use the product only for lawful purposes and accept full legal responsibility for its use.

7. Software & Compatibility

Software embedded in our products is not guaranteed to be compatible with every software variant of the target vehicle. We update our firmware regularly; if your specific variant is not yet supported, we recommend waiting until it is added. Year ranges shown on product listings indicate the vehicle model years for which the product has been tested and validated.

8. Customs Compliance

The Customer is responsible for ensuring that imported goods comply with the laws of the destination country. We may cancel orders at our discretion where we have reason to believe that delivery would breach applicable law.

9. Intellectual Property

All content on this website — including trademarks, logos, images, text, and design elements — is owned by us or our licensors. You may not reproduce, distribute, modify, or create derivative works without our express written consent.

10. Limitation of Liability

Subject to your statutory rights under the Consumer Rights Act 2015 and other applicable UK legislation, our total liability for all claims arising from a single order is limited to the purchase price paid for that order. We are not liable for indirect or consequential losses, including loss of profit, business, data, or reputation, nor for delays or non-delivery caused by customs authorities, carriers, or force majeure events.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other matter that cannot be excluded by law.

11. Force Majeure

Neither party is liable for delay or failure to perform obligations where such delay or failure results from circumstances beyond reasonable control, including natural disasters, strikes, governmental restrictions, or carrier disruptions.

12. Privacy & Data Protection

We process personal data in accordance with our Privacy Policy and the UK General Data Protection Regulation (UK GDPR) as incorporated into UK law by the Data Protection Act 2018.

13. Governing Law & Dispute Resolution

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. We are willing to engage in Alternative Dispute Resolution (ADR) upon request before proceedings are issued.

14. Amendments

We may revise these Terms from time to time. Material changes will be communicated via email or a notice on the website. Continued use of the website or placing an order after changes are published constitutes acceptance of the revised Terms.

15. Contact

For all matters relating to orders, returns, or these Terms:

Return & Refund PolicyPrivacy PolicyCookie Policy