CarcodeMileageBlocker.com

Legal

Return & Refund Policy

Last updated: 1 August 2025

Delivery Policy

All orders are dispatched from the United Kingdom.

  • International orders are shipped via DHL Express, FedEx, or UPS. Shipping fees are charged at checkout. Delivery timeframes shown at checkout are indicative only; we do not guarantee delivery within those periods, though we will use commercially reasonable efforts to meet them.
  • UK orders are shipped via Royal Mail First Class Signed For (free) or DHL Express (paid upgrade). DHL collections are once daily; we cannot guarantee same-day collection.
  • We provide all required commercial paperwork to the freight carrier to minimise the risk of customs holds or delays.
  • Import duties, taxes, and brokerage fees for international deliveries are the buyer's responsibility. We accept no liability for import charges arising from the order.

30-Day Right to Cancel

If you are a consumer based in the UK or European Union, you have the right to cancel your order within 30 calendar days of receiving the goods, without giving a reason. This exceeds the statutory 14-day minimum under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

To exercise this right, notify us in writing before the 30-day period expires:

  • Email [email protected] with your order number and a clear statement of cancellation.
  • We will reply with a Return Merchandise Authorisation (RMA) number and the return address.

Conditions for return

  • Goods must be returned unused and in their original, undamaged condition and packaging.
  • Return shipping costs are borne by you unless the product is faulty.
  • A 3% cancellation fee applies to all non-faulty cancellations, reflecting payment processing and administrative costs. This fee is deducted from the refund amount.
  • Original outbound shipping costs are non-refundable.
  • Refunds (minus applicable deductions) are issued within 14 calendar days of us receiving the returned goods or proof of postage, whichever is earlier.

Faulty, Damaged, or Defective Goods

If your product arrives faulty, damaged, or not as described, please report it within 30 calendar days of receipt by emailing [email protected] with:

  • Your order number
  • A clear description of the fault
  • Supporting evidence (photographs or video footage)

Upon verification of the fault, we will offer one of the following at our discretion: a repair, a replacement unit, or a full refund including reimbursement of reasonable return shipping costs. The 3% cancellation fee does not apply to faulty-goods returns.

Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy.

12-Month Warranty

All Carcode products carry a 12-month warranty against manufacturing defects from the date of purchase. This warranty does not cover damage caused by misuse, incorrect installation, or modification of the product.

Shipping and customs charges incurred when returning goods under warranty are the buyer's responsibility unless otherwise agreed in writing.

Software embedded in our products is not guaranteed to be compatible with every software variant of the target vehicle. We update our firmware regularly. Year ranges shown on product listings indicate validated model years.

Customs, Duties & Refused Deliveries

Products purchased from MileageBlocker.com do not include destination-country customs duties or import taxes. By placing an order, you accept responsibility for any such charges.

If you refuse delivery or fail to pay import charges, causing the goods to be returned to us, the cost of return shipping and any associated fees will be deducted from any refund due. Any returned package for which a valid tracking number cannot be provided remains the sole responsibility of the shipper.

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