The term ‘CarCodeUk’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 1 The Cedars, Selby YO8 5DQ, United Kingdom. The term ‘you’ refers to the user or viewer of our website.
Delivery of all international orders will be by DHL Express (charged at point of sale) and will be aimed to be delivered within timeframes specified during checkout.
It is our responsibility to provide paperwork for all products to our courier(s). Doing so will prevent holds, returns, additional fees or other complications from entering the destination country. It is the buyer’s responsibility to pay any resultant import taxes, duties or brokerage fees.
Delivery of UK orders will be by Royal Mail Sing For (Free shipping) or Royal Mail Special Delivery Next day (charged at point of sale).
Refunds and Returns Policy
All purchases from CarCodeUk qualify for our 30-Day Money Back Guarantee which allows you to return your product within 30 days from delivery.
In order to return an item, you must obtain a Return Authorisation. Email Us at firstname.lastname@example.org to obtain authorisation.
Do not mail returned products to our London's address. Return address will provided by email during the return approval process.
We will send you an email to notify you that we have received the return. We will also notify you you’re of the refund being processed and the credit will automatically be applied to your credit card or original method of payment within 3 days. The Stripe processing fee (c.3% of the order value) may be deducted.
To be eligible for a return, your item must be in undamaged condition. You will be responsible for paying for your own shipping costs for item return. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Return Address will be provided in the Return Authorisation email (do not return to London's address)
Any returned package that has not been received by CarCodeUk and tracking number that cannot be provided will be the sole responsibility of the shipper.
All our emulators carry 24-months warranty. Any shipping and customs charges incurred will be the responsibility of the buyer.
Software included within any of our products is not guaranteed to work on every software variant of the vehicle that is being attempted to be used on. We update our software regularly, so you should wait until the unknown variant is added. The dates described for the operation of any of our software will show either the year of software operation, or a from and to date of software operation, or a from date to an unspecified date of software operation.